Home Returns

Return and Exchange

Customers should initiate the return process by logging into their account and clicking on ‘Return’ in ‘My Orders’ section (or using Track my Order link on the website), not later than 07 days from the date of receipt of the product (except gold coins, engraved and personalized products).

All the products must be returned in their original condition, unaltered and unused with the invoice/guarantee card into the package for the return process, otherwise the Return Policy is not applicable to the said transaction.

An additional hologram sticker will be provided for return purposes with the product during original delivery. The customer must place the product in its original packaging and secure it with the hologram label. Without compliance of the above, returns will not be accepted by the shipping agent.

A shipping agent will come to the customer's doorstep to collect the parcel. In case the customer is not available, the shipping agent will reattempt pickup at a later stage. The company would undertake quality check (QC) upon receipt of the returned product, any sign of wear and tear including but not limited to the product being resized, altered or damaged, failing the QC test, the refund will not be processed, in the event the QC test is passed, refund would be processed.

Once the refund is initiated, the amount will be directly refunded to customer’s account via the same mode through which the transaction was made within 7-10 business days.

Products purchased at www.tanishq.sg can only be returned through the website, while customers have the option to exchange the products at the Tanishq Singapore store located at 320 Serangoon Road, #01-01 Centrium Square Mall, Singapore 218108 or such other location as the Company may designate from time to time in its sole discretion.

Unless defective, incorrectly supplied or otherwise required by applicable law, the following Products shall not be eligible for return, exchange or refund:

  1. gold coins;
  2. engraved Products;
  3. personalised or customised Products;
  4. made-to-order Products; and
  5. any Product expressly identified at the time of purchase as non-returnable or non-exchangeable

In order to be eligible for return or exchange, a Product must be returned:

  1. in its original, unused, unworn and unaltered condition;
  2. together with the original invoice, certificate of authenticity, and all accompanying documentation;
  3. together with all original packaging, accessories, tags, labels and promotional items supplied with the Product; and
  4. without evidence of misuse, damage, alteration, repair, resizing or modification.

The Company reserves the right to reject any return or exchange request which does not satisfy the requirements of this Clause.

If a Product is received in a damaged or defective condition, is incomplete, or materially differs from the Product ordered, the Customer shall notify the Company by email at [email protected] and submit a return request through the Website as soon as reasonably practicable and, in any event, within twenty-four (24) hours of delivery. The Company may require photographs, videos or other evidence reasonably necessary to assess the reported issue.

All Products returned to the Company shall be subject to inspection, verification and quality assessment by the Company’s quality control personnel.

A return, exchange or refund shall not be deemed approved merely because a Product has been received by the Company. Approval shall only occur following completion of the Company’s inspection process and confirmation that the Product satisfies the applicable return requirements.

Where the Company reasonably determines that a Product is ineligible for return or exchange, the Company may decline the request and arrange for the Product to be returned to the Customer at the customer's expense.

Refunds shall be issued only where the Company approves a return request or where a refund is otherwise required under these Terms or applicable law.

Unless otherwise agreed by the Company or required by law, refunds shall be processed using the original payment method used to complete the relevant transaction.

Refunds shall be processed within 7-15 working days following approval of the return. Actual receipt of funds may depend upon the processing timelines of banks, card issuers, payment service providers or other third parties and the Company shall not be responsible for delays attributable solely to such parties

Delivery Charges

Original delivery charges shall not ordinarily be refunded except where:

  1. the Product supplied was defective;
  2. the incorrect Product was supplied;
  3. the Product was materially damaged prior to delivery; or
  4. refund of such charges is otherwise required by applicable law.
Deductions

Where permitted by law and disclosed the Company may deduct reasonable handling, restoration, repair, shipping or other costs arising from damage, misuse or failure to comply with applicable return requirements.

A Customer may request an exchange within seven (7) days from the date of delivery. Any exchange of a Product shall be subject to, and governed by, the prevailing Tanishq Singapore store exchange terms and conditions, including any eligibility requirements, valuation principles, deductions, charges and other conditions applicable at the time the exchange request is processed.