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Return and Exchange

Customers may request a return of an eligible Product within seven (07) days from the date of delivery by initiating a return request through the Website using the "My Orders" section or the applicable order tracking facility.

Products purchased through the Website shall be eligible for return or exchange only at the Tanishq Singapore store located at 320 Serangoon Road, #01-01 Centrium Square Mall, Singapore 218108 or such other location as the Company may designate from time to time in its sole discretion.

Unless defective, incorrectly supplied or otherwise required by applicable law, the following Products shall not be eligible for return, exchange or refund:

  1. gold coins;
  2. engraved Products;
  3. personalised or customised Products;
  4. made-to-order Products; and
  5. any Product expressly identified at the time of purchase as non-returnable or non-exchangeable.

In order to be eligible for return or exchange, a Product must be returned:

  1. in its original, unused, unworn and unaltered condition;
  2. together with the original invoice, certificate of authenticity, and all accompanying documentation;
  3. together with all original packaging, accessories, tags, labels and promotional items supplied with the Product; and
  4. without evidence of misuse, damage, alteration, repair, resizing or modification.

The Company reserves the right to reject any return or exchange request which does not satisfy the requirements of this Clause.

All Products returned to the Company shall be subject to inspection, verification and quality assessment by the Company’s quality control personnel.

A return, exchange or refund shall not be deemed approved merely because a Product has been received by the Company. Approval shall only occur following completion of the Company’s inspection process and confirmation that the Product satisfies the applicable return requirements.

Where the Company reasonably determines that a Product is ineligible for return or exchange, the Company may decline the request and arrange for the Product to be returned to the Customer at the customer's expense.

Refunds shall be issued only where the Company approves a return request or where a refund is otherwise required under these Terms or applicable law.

Unless otherwise agreed by the Company or required by law, refunds shall be processed using the original payment method used to complete the relevant transaction.

Refunds shall be processed within 7-15 working days following approval of the return. Actual receipt of funds may depend upon the processing timelines of banks, card issuers, payment service providers or other third parties and the Company shall not be responsible for delays attributable solely to such parties.

A Customer may request an exchange within seven (7) days from the date of delivery. Any exchange of a Product shall be subject to, and governed by, the prevailing Tanishq Singapore store exchange terms and conditions, including any eligibility requirements, valuation principles, deductions, charges and other conditions applicable at the time the exchange request is processed.